Data Analyst / Business Analyst

Location: Tokyo, Japan

Department: Operations

Type: Full Time

Min. Experience: Mid Level

We're Gengo, the people-powered platform for 21,000+ people from 140+ countries, translating across 40+ languages and doing AI related projects as well. We process millions of words of translation each week in minimal time, and our customers love us for it. They include some of the biggest brands in the world like TripAdvisor, New York Times, Rakuten, and Alibaba. Our investors include Recruit, Intel Capital, Atomico, and Japan’s NTT DoCoMo.

Join us for a rare chance to be a key part of a growing global startup that is helping the world to communicate freely.

About the position

As a leader in the on-demand services economy, Gengo is solving some of the most complex problems in crowdsourcing today.

We are looking for a Data Analyst / Business Analyst to join our Operations team to take on these problems and challenges, brainstorm genuinely new ideas not implemented in any other company, and ultimately help us to disrupt and replace the age-old traditional language services business model.

The ideal candidate for this job has 2-5 years experience in operations or in data analysis and is looking for work in a fast-paced, agile startup.  By the end of your first week, you’ll be working with key performance indicators, diving into the trove of data we collect on our translations, and presenting proposals and ideas to improve everything about our company.

Applicants must currently be located in Tokyo, Japan.


  • Tracking of weekly and monthly metrics and updating periodic reports so that all parts of the business remain informed and "in the know"
  • Analyzing key performance indicators and identifying significant trends and patterns that will better our understand of translator quality, engagement, and capacity.
  • Analyze patterns, test hypotheses and implement new processes to improve the service. Measure results! Rinse and repeat
  • Analyze our customer figures and business results to identify trends
  • Work with the product team to put in place experiments, A/B tests and facilitate taking decisions based on data


  • Bachelors degree a degree in mathematics, statistics, economics, or related subject
  • Business level English
  • 2-5 years of data analysis experience
  • Experience with SQL and spreadsheet tools
  • Communication skills to work with Product and Sales team
  • Experience of improving operations based on data
  • Currently located in Tokyo, Japan

Bonus skills

  • Experience with statistical analysis tools such as R and python
  • 6 Sigma, lean methodologies experience
  • Japanese language skills


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