AI Project Manager

Location: Shibuya, Tokyo, Japan

Type: Full Time

Min. Experience: Experienced

About us

We're Gengo, a Lionbridge company. We run a global people-powered technology platform providing translation and AI training-data services to global businesses. Founded in 2008, Gengo has translated more than one billion words for 65,000+ customers with our crowd of 21,000+ people from 140+ countries. Gengo's professional human-powered platform brings a huge leap in efficiency, scale, and speed to the translation and AI training-data markets. Our customers include some of the biggest brands in the world like TripAdvisor, New York Times, Rakuten, and Alibaba. As part of the Lionbridge family, we are breaking barriers and building bridges all over the world with offices in more than 27 countries.

Join us for a rare chance to help the world to communicate freely as part of a team with startup culture and the resources of a global giant.

 

About the role

As a Project Manager, you will be responsible for the day-to-day management of one or more complex programs. You may also manage project coordinator(s) assisting with projects. The role requires class-leading customer engagement involving strong written and verbal communication skills, ability to empathize with and respond to customers' needs, problem-solving skills and the ability to function effectively in a fast-moving, rapidly-changing environment. Collaboration with multi-location and cross-functional teams will be key to maintain and improve customer satisfaction, revenue and margin.

 

Key Responsibilities

  • Be able to recognize Customer needs and proactively focus on fulfilling these needs through innovative thinking and collaboration with internal technical, production, quality and management teams.
  • Be aware of, and actively seek out opportunities for increasing program revenue.
  • Review customer satisfaction regularly and focus on meeting and exceeding customers' expectations.
  • Collaborate with our Sales team to ensure Customer Retention and Growth.
  • While working with our off-shore teams, plan and monitor projects to meet deadlines, quality and budget requirements. Focus on continuous improvements and cost saving measures.
  • Collaborate with internal teams to initiate and implement procedural changes and customized workflows.
  • Own and maintain project financials, including revenue recognition, revenue forecasting and billings.
  • Optimization through Automation - providing innovative technical solutions to improve process workflows.

 

Requirements

  • 4 to 6 years' experience as a Project Manager, ideally in Machine Learning or similar environment/domain.
  • Experienced in project finances.
  • Top-class communication skills, both written and verbal.
  • Strong customer service, negotiation and problem-solving skills.
  • Strong interpersonal and leadership skills.
  • Experience in data collection and crowd is a plus.
  • Ability to function productively and proactively in a fast-moving environment.
  • Ability to deal effectively with ambiguity while ensuring that challenging delivery timelines are met.
  • Excellent command of Japanese and English
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