AI Senior Project Manager

Location: Tokyo, Japan

Type: Full Time

Min. Experience: Experienced

About us

We're Gengo, a Lionbridge company. We run a global people-powered technology platform providing translation and AI training-data services to global businesses. Founded in 2008, Gengo has translated more than one billion words for 65,000+ customers with our crowd of 21,000+ people from 140+ countries. Gengo's professional human-powered platform brings a huge leap in efficiency, scale, and speed to the translation and AI training-data markets. Our customers include some of the biggest brands in the world like TripAdvisor, New York Times, Rakuten, and Alibaba. As part of the Lionbridge family, we are breaking barriers and build bridges all over the world with offices in more than 27 countries.

Join us for a rare chance to help the world to communicate freely as part of a team with startup culture and the resources of a global giant.


About the role

We are looking for a Project Manager to join our global Artificial Intelligence team! This role is client facing, results-driven, innovative and drives profitable growth.

Job Duties

  • Engage with customers to understand customer business requests and coordinate teams to execute on defined solutions across service offerings.
  • Act as a key interface with clients during the initial sales cycle to provide support to Sales and Solutions teams.
  • Work with site management to ensure customer satisfaction and implement continual process improvement, measurement/benchmarking and automation.



  • Develop effective and creative customer solutions with moderate supervision.
  • Develop and write project plans.
  • Create and manage the global project schedule, liaising with all production team members to ensure viability and commitment.
  • Execution of large scale projects with medium to high complexity.
  • Provide project training and technical guidance to project team members.
  • Work with site and Gengo/Lionbridge teams to deploy custom and configurable solutions.
  • Drive project timelines and budgets to completion and within estimated scope and established production.
  • Budget and provide timely and accurate forecasts of our expected revenue with appropriate highlighting of risk.
  • Develop and maintain a high level of knowledge of a company as well as industry products and solutions.
  • Balance work among team members according to skills and individual workload.
  • Monitor and maintain project financials, including revenue recognition, revenue forecasting and billing.
  • Collaborate with production teams to create, implement and maintain appropriate client- or project-specific procedures, solutions, checklists and instructions.
  • Ensure the accuracy of financial project data, workflows, schedules and processes to maximize efficiency and profitability. 


Knowledge, Skills & Abilities 

  • Ability to understand financial models to demonstrate financial ROI.
  • Knowledge of key sales processes and tools.
  • A self-starter who can effectively work within a strong team culture.
  • Have a thorough understanding of basic financial concepts like Gross Margin, Budgets, etc.
  • Thrives working in cross-functional teams, communicating with development, professional services, program management and product management.
  • Ability to analyze new and changing scenarios and adapt the workflow to the new requirements.
  • Ability to work in a multicultural global environment.


Required Experience 

  • Minimum 3-5 years of project management experience.
  • Japanese proficiency and working fluency in English.
  • Must have a proven record of managing complex projects.
  • Experience working and leading global teams in different time zones.
  • Client relationship management experience.


Beneficial Education and/or Experience 

  • Bachelor’s degree in Linguistics, Business or Computer Science/IT or equivalent relevant work experience.
  • Previous experience in Linguistics or Computational Linguistics or other related areas.
  • Experience in machine learning.
  • Fluency in any additional languages.
  • Interest in potentially transitioning to team lead.


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