Crowd Ops Team Assistant (Localization)

Location: Pasig, Metro Manila, Philippines

Type: Full Time

Min. Experience: Entry Level

About Gengo

We're Gengo, a Lionbridge company. We run a global people-powered technology platform providing translation and AI training-data services to global businesses. Founded in 2008, Gengo has translated more than one billion words for 65,000+ customers with our crowd of 21,000+ people from 140+ countries. Gengo's professional human-powered platform brings a huge leap in efficiency, scale, and speed to the translation and AI training-data markets. Our customers include some of the biggest brands in the world like TripAdvisor, New York Times, Rakuten, and Alibaba. As part of the Lionbridge family, we are breaking barriers and building bridges all over the world with offices in more than 27 countries.

At Gengo, our goal is to continually improve our software products and services while at the same time improving ourselves as software development professionals. We offer an exciting product development roadmap in the field of crowd-sourced real-time translation and the freedom to research, prototype, and champion new and innovative solutions to challenges along the way. Your career growth and professional development are crucial to us and we will support you every step of the way.

Join us for a rare chance to help the world communicate freely as part of a team with startup culture and the resources of a global giant.

Responsibilities:

  • Moderating communication with quality reviewers and translators to ensure translators gain the most out of their translation assessment
  • Communicating daily with the reviewer team to resolve any issues with ongoing quality assessment
  • Managing the mailing lists for the translators to ensure all relevant team members are involved in all communication
  • Managing introductory communication with newcomers
  • Preparing and managing weekly stats for all language pairs on the platform

Requirements:

  • Good communication skills with a proven track record of communicating with internal and external stakeholders and the ability to give clear instructions
  • Proactive mindset, eager to engage in creative problem solving
  • Ability to organize multiple tasks and keep track of tight deadlines
  • Proficiency in English
  • Experience with MS Excel and Google Sheets
  • Experience in the localization industry and interest in translation/languages would be a plus
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