Customer Success Manager

Location: Manila (Ortigas), Philippines

Department: Sales

Type: Full Time

Min. Experience: Experienced

Gengo is a technology company making translation simple and removing the language barrier for customers as they go global. Customers order human translation through our website or our API, which lets you plug into our growing network of over 22,000 translators. Gengo helps a wide range of customers — from individual businesses to global enterprises. Approximately 60 employees call themselves Gengons, located in offices around the globe including Tokyo, San Mateo, London, and Manila. Although spread-out, we function as one-team through "wormholes" — our always-on video portals. Essentially, our headquarters is on the Internet!

 

Responsibilities:

  • Contributes to the health of Gengo’s active customer base
  • Engage in growing and nurturing repeat business for Gengo’s customer base
  • Be a key player for the Gengo Sales Team, managing a select list of Gengo’s  strategic Accounts
  • Provide business, technical and product knowledge to develop and execute effective success plans to drive customer repeat business
  • Proactively engage with dormant, quiet and churned accounts to engage conversation and opportunities.
  • Invoicing and administration of assigned customer base
  • Contract Negotiations and Renewal

 

Required Competencies:

  • Previous Experience - At least 3 years of extensive Customer Success Manager experience with excellent recommendation from previous employer
  • Language Skills - Excellent oral and written communication skills
  • International Attitude - must be able to communicate and adapt to various nationalities and business culture.
  • Able to interact with fortune 500 companies professionally.
  • Attention to Detail
  • Experience with Salesforce CRM is an advantage
  • Extensive experience in contract renewal and negotiations is an advantage

 

This position is part of the Sales team in Manila office, in the night shift.

We pay competitive market rates. Expected range for this position is between PHP 27,500 and PHP 30,000. 
However, all great candidates will be considered regardless of compensation requirements.

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