Quality and Business Process Specialist

Location: Manila, Philippines

Department: Operations

Type: Full Time

Min. Experience: Experienced

Responsibilities 

  • Leading investigations into major translation quality issues with an emphasis on resolution, process improvement and future prevention 
  • Performing regular communication between Quality reviewers and translators making sure that they perform on a high level of translation quality as agreed.
  • Obtain the commitment of the translators to quality levels, monitoring processes and providing coaching through action plans based on a root cause analysis and identification of areas of improvement. 
  • Ensure coherence in the internal and external quality assessment criteria by executing quality workflows including monitoring and taking action on risky translators, guiding translators along personalized improvement paths and others.
  • Identify areas of improvement at quality level in campaigns and processes by preparing action proposals for process improvement.
  • Encouraging the Translators to pay attention to details, general feedback, to prevent poor output and help maintain high quality standards, with the active participation on the business. 

 

Required Qualifications

  • Exceptional/Excellent written and interpersonal communication skills 
  • Experience with Google Sheets and excel 
  • Pro-active mindset, creative thinker and excellent problem solving skills
  • Ability to organise multiple task and keep track of tight deadlines 
  • Ability to work in cross- functional and fast-paced environment
  • It’s a plus if you have the following skills and criteria: 
  • Experience with SQL 
  • Interest in translation and languages
  • Knowledge with one or more foreign languages
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